Data Deletion Instructions

You can delete your Axiom account and the data we hold about you at any time. This page explains the three ways to do it and what happens afterwards. It applies to data we receive when you sign in to Axiom or connect Facebook, Instagram, Meta Ads, Google, Shopify or any other platform.

1. Delete your account inside Axiom (fastest)

• Sign in at axiomglobal.app.
• Open Account, then the Workspace tab.
• Under Delete account, type your email address to confirm and press Permanently delete my account.

This deletes your profile, your login and the workspaces you own, including their brands, campaigns, reports, leads, creatives and landing pages, and it removes every stored platform connection and access token. Workspaces you were only invited to stay with their owner, but your access to them is removed. Deletion is immediate and cannot be undone.

2. Disconnect a platform without deleting your account

To stop Axiom using one platform, open Account → Integrations and disconnect it. We revoke and delete the stored access tokens for that platform straight away, and Axiom can no longer read or change anything in that account.

To also remove Axiom from the Facebook side:

• In Facebook, go to Settings & privacy → Settings → Apps and websites (in some versions: Business integrations).
• Find Axiom and choose Remove. You can also tick the option to delete posts, photos or videos Axiom published on your behalf.

For Google, remove Axiom at myaccount.google.com → Security → Your connections to third-party apps & services. For Shopify, uninstall the Axiom app from your store admin.

3. Ask us to delete your data

If you can no longer sign in, or you want us to delete data linked to your Facebook or Google account, email info@axiomglobal.app from the address on your Axiom account, with the subject "Data deletion request". Tell us your name and, if relevant, the Facebook page or ad account you connected. We will confirm by email, delete your data within 30 days, and send you a confirmation when it is done.

What we delete and what we keep

• Deleted: your profile and login, workspace content, data copied from connected platforms (campaigns, metrics, orders, leads) and all stored access tokens.
• Kept only where the law requires it: invoices and payment records, for as long as tax and accounting law requires. We never hold full card numbers or UPI credentials.
• Backups: deleted data disappears from our backups as they are cycled out on a rolling basis, and is never restored into the product.

Deleting data in Axiom does not delete anything inside your own Facebook, Instagram, Google or Shopify accounts. Your ads, pages and orders stay there under your control.

Questions

For anything about your data, write to info@axiomglobal.app. See also our Privacy Policy below.